As an Operations Account Handler, you will be responsible for managing the day-to-day operational activities for high-value clients. You will act as a key liaison between clients and the firm, ensuring smooth service delivery, managing client expectations, and troubleshooting any service issues. This role requires excellent communication, problem-solving skills, and an ability to manage multiple high-end accounts simultaneously in a fast-paced, high-demand environment.

Job Specification includes:

• Act as the primary point of contact for a portfolio of clients, ensuring that all their requests and needs are met with the highest level of service.
• Manage client onboarding and ensure a smooth handover between sales and operations teams.
• Build and maintain strong relationships with clients, understanding their needs and preferences to anticipate future requests.
• Coordinate daily operations, including booking, logistics, and fulfillment of client requests across a range of services (travel, dining, events, lifestyle, etc.).
• Monitor the execution of services, ensuring compliance with company quality standards and timelines.
• Troubleshoot any issues with service delivery, resolving them quickly and effectively.
• Assist in refining operational processes to improve efficiency and service delivery.
• Provide feedback to management on client satisfaction and service challenges to improve overall company performance.
• Ensure all client accounts are managed within agreed budgets and financial parameters.
• Assist in the preparation of financial reports and invoicing related to client accounts.
• Work closely with the sales, logistics, and customer service teams to ensure client needs are met seamlessly.
• Coordinate with vendors and third-party service providers to fulfill client requests.