- Reply and respond to all Tickets on our System
- Ability to diagnose and troubleshoot basic technical issues
- Ability to provide step-by-step technical help, both written and verbal
- Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue
It is a hosting company so you should have at least 3 years of technical experience ex orange or WE or software/Hosting Company.Excellent problem-solving and communication skillsExperience in Technical Support for at least 3 yearsEnglish level is at least very goodMax age is 30Sales experience is preferredNasr city or Misr el Gdeda residents or Shoubra Misr or Fifth of settlement or Hadaya Elzaytoun preferredGrads onlyMales and Females are welcome to applyWork Conditions :Rotational shifts from 9.00 am to 5:00 pm which is work from the office or from 5.30 PM to 2.00 AM work from home2 Days off is fixed but it changes every monthHybridTraining one month paid Company Benefits:Career pathMedical and social insurance provided.We work in software and web server hosting so you are gonna learn new things.Healthy and friendly environmentGaming Area to enjoy your break time