- Maintaining a positive, empathetic and professional attitude toward customers at all times.
- Responding promptly to customer inquiry, then issue the Proforma invoice to ensure the collection.
- Build sustainable relationships and trust with customers through open and interactive communication.
- Acknowledging and resolving customer complaints
- Receive the customers’ inquiries from the sales team or the customer directly then issue the Performa invoice to ensure the collection.
- Collect the customers’ order based on the agreed quota for each market then send them to the planning team to prepare the monthly production plan.
- Review the monthly production plan to ensure that all customers’ orders are included in the plan and meet the customers’ delivery schedule.
- Communicate the order process development to the customers to maximize the customers’ satisfaction.
- Arrange the shipping cycle through; contacting the shipping line to get the best rate, booking the vessels and containers, arranging the loading plan with the forwarders, issuing sales order and delivery notes to deliver the order according to the customer schedule.
- Prepare the shipment original documents (like; Bill of lading, invoice, packing list and certificate of origin) to meet each country regulations and in accordance with LC conditions (if exists) then send it to the customer (directly or through the bank) after vessel departure to avoid any demurrage or storage fees for the customer at final destination.
- Issue and revise Logistics invoices then send them to the finance department for review to be sent it to the customer.
- Responsible for handling the Ex-Work export customer accounts.
• B.SC Degree (Logistics is preferred)• 3 to 5 years of experience in the same position.• APICS or other forecasting Certification preferred.• MS Office• MS Windows• Internet Explorer• SAP Preferred• Excellent command of English.• Additional language will be plus