Objectives of this role
- Manage a large volume of inbound and outbound calls, emails, and chats with knowledge and efficiency
- Identify and address customer needs, with a goal of total satisfaction
- Follow company guidelines and procedures for communications with minimal supervision
- Recommend improvements to company processes for efficiency
Responsibilities
- Build expert, dynamic knowledge of the company’s products and services
- Conduct research with available resources to satisfy customer inquiries
- Engage with customers in an inviting, friendly, and professional manner to deliver exceptional experiences and nurture lasting relationships
- Respond quickly, professionally, and accurately to customer inquiries regarding quotes, orders, status, complaints, returns, and warranties
- Meet personal/team qualitative and quantitative targets by explaining the benefits of additional products and services to customers and seizing opportunities to sell
Preferred skills and qualificationsProven 1 year experience in a customer service, call center, or customer support role.excellent verbal and written communication skillsAbility to work independently and collaboratively as part of a team.High level of organizational skills and attention to detail.Working Conditions:The role is based on-site at our office in Zahraa Maadi, Cairo, EgyptRegular working hours are from 10 AM to 6 PM, Sunday to Thursday.