PRINCIPLE DUTIES AND RESPONSIBILITIES:
- Develop highly participatory training material for each skill topic including but not limited to: Customer service, communication & personality traits, leadership & teamwork, time management, presentation skills, problem-solving & decision-making, business writing, and report writing. The trainer may prepare one or more of the training topics including power point presentation, handouts, trainee's manual, and trainer's manual.
- Organize and/or conduct training for all new hires especially in the operations department.
- Provide training to one or more of the participant target groups in one or more of the topics according to the training plan.
- Create engaging training course content (videos, quizzes, and activities).
- Set learning objectives for each workshop or training program.
- Follow up on the implementation of training recommendations.
- Customize tailored training material as needed.
- Provide recommendations for improving the training programs.
- Contribute to the operations training plan improvement.
- Research and implement modern educational methods (e.g. gamification)
- Keep the management and HR department updated with the status of training programs.
DELIVERABLES:
- Written report on results of each training, including pre-and post-test analysis, if applicable.
- Written report on results of quality visits
- Other deliverables if assigned by the technical lead, such as:
- Trainee or trainer manuals
- PowerPoint presentations and handouts
- Pre and Post sheet.
At least 2 years of work experience as a trainer and workshop facilitatorExperience developing training programs/curriculums.Experience/ knowledge of the different sectors of operations.Knowledge of adult learning principles, instructional design, and gamification.Excellent interpersonal, verbal, and written communication skills.Ability to build strong relationships with employees at all levels.