Trainer ( Cusomer Serive - Soft Skills - Sales )

ََََ - Egypt - Giza

PRINCIPLE DUTIES AND RESPONSIBILITIES:

  • Develop highly participatory training material for each skill topic including but not limited to: Customer service, communication & personality traits, leadership & teamwork, time management, presentation skills, problem-solving & decision-making, business writing, and report writing. The trainer may prepare one or more of the training topics including power point presentation, handouts, trainee's manual, and trainer's manual.
  • Organize and/or conduct training for all new hires especially in the operations department.
  • Provide training to one or more of the participant target groups in one or more of the topics according to the training plan.
  • Create engaging training course content (videos, quizzes, and activities).
  • Set learning objectives for each workshop or training program.
  • Follow up on the implementation of training recommendations.
  • Customize tailored training material as needed.
  • Provide recommendations for improving the training programs.
  • Contribute to the operations training plan improvement.
  • Research and implement modern educational methods (e.g. gamification)
  • Keep the management and HR department updated with the status of training programs.

DELIVERABLES:

  • Written report on results of each training, including pre-and post-test analysis, if applicable.
  • Written report on results of quality visits
  • Other deliverables if assigned by the technical lead, such as:
  1. Trainee or trainer manuals
  2. PowerPoint presentations and handouts
  3. Pre and Post sheet.

At least 2 years of work experience as a trainer and workshop facilitatorExperience developing training programs/curriculums.Experience/ knowledge of the different sectors of operations.Knowledge of adult learning principles, instructional design, and gamification.Excellent interpersonal, verbal, and written communication skills.Ability to build strong relationships with employees at all levels.
Post date: 24 September 2024
Publisher: Wuzzuf .com
Post date: 24 September 2024
Publisher: Wuzzuf .com