Customer Service Coordinator

  • Reply to customers emails/inquiries/calls in a timely manner (according to SLA)
  • Print cards & Deliver to the front-office according to our SLA
  • Reconciliation & assistance for the customer trade account
  • Giving all the support for the account managers
  • Handling Customer complaint (90% resolution within SLA)
  • Handling payments receiving, recording and log sheet with punctuality & according to work process requirements
  • Handle Reloading requests according to our SLA Chart
  • Mitigate Prepaid dues and prevent their occurrence
  • Clearing of pre-paid accounts daily and post-paid weekly

University level education.Fluency and proficiency in relevant language(s).Finance background/ability to work accurately with numbers.Hard worker who can prioritize the daily workflow.Administrative skills are essential.
تاريخ النشر: ١٧ سبتمبر ٢٠٢٤
الناشر: Wuzzuf .com
تاريخ النشر: ١٧ سبتمبر ٢٠٢٤
الناشر: Wuzzuf .com