Tasks and Responsibilities:

• Implement and manage SIEM (Security Information and Event Management) solutions to monitor security events and logs, ensuring proactive identification and resolution of security threats with tools such as FortiSIEM, Nozomi, Wazuh and Splunk.
• Monitor and manage clients’ systems using industry-leading monitoring tools such as Zabbix, SCOM (System Center Operations Manager), and PRTG.
• Configure and optimize monitoring systems to ensure real-time tracking and alerting for server, network, and infrastructure performance.
• Troubleshoot system issues, ensuring minimal downtime and optimal system performance.
• Proactively analyze and resolve system, network, and security performance problems.
• Generate detailed performance reports, diagnostics, and monitoring metrics for clients and internal teams.
• Ensure seamless integration of monitoring and SIEM tools with existing IT infrastructures.
• Collaborate with internal teams and clients to provide proactive support, recommendations, and improvements.
• Follow IT Change Management processes, ensuring all monitoring and SIEM-related changes are tracked, managed, and documented.
• Provide continuous support for clients, ensuring efficient system and security event monitoring and alert management.

Technical Qualifications:Strong knowledge of system monitoring tools, including Zabbix, SCOM, PRTG, and SIEM solutions such as FortiSIEM, Nozomi, Wazuh, Splunk.Solid understanding of core infrastructure services (network basics, directory services, storage, backup, etc.).Good knowledge of networking fundamentals and troubleshooting of communication issues (wired/wireless devices).Experience with the administration and configuration of the following:ZabbixSCOM (System Center Operations Manager)PRTG Network MonitorSIEM tools (FortiSIEM, Nozomi, Wazuh, Splunk.........)Servers and storage solutionsMonitor and manage clients’ systems using industry-leading monitoring tools such as Zabbix, SCOM (System Center Operations Manager), and PRTG.Configure and optimize monitoring systems to ensure real-time tracking and alerting for server, network, and infrastructure performance.Troubleshoot system issues, ensuring minimal downtime and optimal system performance.Proactively analyze and resolve system and network performance problems.Generate detailed performance reports, diagnostics, and monitoring metrics for clients and internal teams.Ensure seamless integration of monitoring tools with existing IT infrastructures.Collaborate with internal teams and clients to provide proactive support, recommendations, and improvements.Follow IT Change Management processes, ensuring all monitoring changes are tracked, managed, and documented.Provide continuous support for clients, ensuring efficient system monitoring and alert management.Certificates:A university degree is a requirement.ITI or NTI certification is a plus.Relevant IT certifications (Zabbix, Microsoft, VMware, etc.) are a bonus.Language:Excellent proficiency in both written and spoken English.Bilingual proficiency in Arabic & English is a plus.Skills:Passionate about providing top-notch customer service and ensuring client satisfaction.Excellent communication skills with the ability to explain technical concepts clearly to non-technical users.Strong reporting and documentation skills.Highly organized, with the ability to manage time effectively in a fast-paced environment.Strong problem-solving abilities, particularly in troubleshooting and resolving system performance issues.Ability to balance multiple priorities and work well under pressure.Collaborative team player, capable of contributing to team success.Commitment to maintaining professionalism and adherence to company policies and procedures.