· Answer calls from customers and assist them with their queries.
· Keep customers' information up to date on the internal CRM system.
· Assist customers with their queries, provide information on products, and take payments over the phone.
· Make outbound calls to customers as needed regarding product renewals, contract renewals, or other types of services they may need.
· Ensure that all sales and products/services sold are logged on the CRM system.
· Provide friendly, courteous service to customers at all times and ensure they finish their call with you satisfied and happy.
· Escalate customer complaints to the complaints team or management.
· Work in line with company KPI’s regarding call incoming volume and service levels.
· Ensure customers are kept up to date with the progress of their request or service.
· Detail-focused, with good problem-solving skills· Strong customer service skills· Previous experience using an in-house CRM system· Able to work in line with company KPIs· Excellent communication skills, both written and verbal· Able to multi-task effectively