Call Center Agent

lxbfYeaa - Egypt - Giza

·  Answer calls from customers and assist them with their queries.

·  Keep customers' information up to date on the internal CRM system.

·  Assist customers with their queries, provide information on products, and take payments over the phone.

·  Make outbound calls to customers as needed regarding product renewals, contract renewals, or other types of services they may need.

·  Ensure that all sales and products/services sold are logged on the CRM system.

·  Provide friendly, courteous service to customers at all times and ensure they finish their call with you satisfied and happy.

·  Escalate customer complaints to the complaints team or management.

·  Work in line with company KPI’s regarding call incoming volume and service levels.

·  Ensure customers are kept up to date with the progress of their request or service.

 


·  Detail-focused, with good problem-solving skills·  Strong customer service skills·  Previous experience using an in-house CRM system·  Able to work in line with company KPIs·  Excellent communication skills, both written and verbal·  Able to multi-task effectively 
Post date: 31 August 2024
Publisher: Wuzzuf .com
Post date: 31 August 2024
Publisher: Wuzzuf .com