Main roleMaximizing profits through ensure selling all product linesMeeting customer expectations in terms of efficiency, accuracy, timeliness and professionalism of response either face to face or at the telephoneEffective use of tools and information to drive customer service delivery and Retail performanceEnsure all customer needs are met, and sales opportunities are maximized Achieve cross sale penetration rates and elite referrals achieved for account opening, lending and other salesDeveloping and growing new business relationshipsEnsuring consistently high level of customer service through seeking ways of streamlining and improving turnaround times by effectively dealing with customer complaints and achieving ongoing improvement in the Customer Satisfaction RatingContinually monitoring and reviewing procedures in place and ensuring compliance with all requirements, audit recommendations and local lawsJob requirementsBachelors degreeMinimum of 3-year experience in banking sectorProven ability in customer relationship managementAbility to analyze financial priorities and influence customers to take appropriate action to meet their needs
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