Job purpose:
Supervise universal operations & officers’ activities to ensure that cash and operations processes are in line with procedures and best practices.
Accountabilities:Supervise main vault cash operations, ensure abidance with procedures and perform regular snap checks.Supervise ATM cash operations, ensure abidance with procedures and perform regular snap checks.Spot check universal operations officers’ work and conduct counts of cash; supervise the settlement of bills.Ensure AML issues in the branch are handled properly. Responsible for maintaining accurate records for FORMS OF VALUE, blank cheques, etc. in addition to daily update for Keys, Combination and stamps registers.Participate and encourage his/ her team members to forward referrals to assist in achieving branch target.Close monitoring on branch control aspects & universal operations officers’ cash limits and monitor cash handling to mitigate operational losses and fraud cases.Achieve operational audit excellence in all aspects of procedures and processes undertaken to ensure satisfactory audit ensuring to comply with risk, compliance and audit requirements. Ensure that universal operations team members’ adherence to all circulated manuals and to all procedures circulated.
ExperienceMinimum 6 years of experience in Branches operations Experience in handling customers and their issues
KnowledgeSound knowledge of banking cash regulations in line with CBEGood understanding of consumer banking products & services Good understanding of customer needsPrimary understanding of administrative requirementsCommunication & Management SkillsGood understanding of all compliance and CBE regulations
EducationBA Degree in Accounting, Business, Economics or any equivalent