Company Description

We at GoChat247 are dedicated to enhancing customer experiences through AI solutions, including conversational chatbots, sentiment analysis, and process automation. Our goal is to help clients save time and resources while improving overall customer satisfaction. Over the past 5 years, we have supported clients in 8 different verticals with significant year-over-year growth. Our team of 700 heroes serves 12 countries, processing over 1 million transactions per month with a 95% quality rating.

Role Description

This is a full-time on-site role as a Contact Center Team Leader at GoChat247 in Cairo, Egypt. The Team Leader will be responsible for managing day-to-day operations of the contact center, ensuring high levels of customer service, and leading a team of customer service agents. Duties include analyzing performance metrics, resolving escalated customer issues, and implementing strategies to improve customer satisfaction.

Qualifications

• Banking Exp. is a MUST
• English level B1/B2
• Analytical Skills, Communication, and Team Management abilities
• Experience in Customer Service and ensuring Customer Satisfaction
• Strong leadership and interpersonal skills
• Excellent written and verbal communication skills in both English and Arabic
• Ability to multitask and work in a fast-paced environment
• Previous experience in a contact center or customer service role
• Bachelor's degree in Business Administration or related field