ASIS Solutions, based in Qatar (HQ) and Egypt, specializes in providing Time Management Solutions globally, including Time Attendance, Access Control, and Staff Tracking Solutions. Commitment in providing top-tier service. Our range of IT products and services cater to various industries such as Government, Financial Institutions, Oil & Gas, and Media.
- Bachelor’s degree in Computer Science or any relevant field.
- 5 years of experience in Software Technical Support/Application Support/Software Customer Support.
- Handle incoming support cases through various channels including phone, email, and in-person meetings.
- Analyze, troubleshoot, and diagnose SQL jobs, views, and stored procedures using SQL query and scripting techniques.
- Provide step-by-step guidance and follow-ups to ensure complete resolution.
- Remotely or on-site install, configure, and troubleshoot applications.
- Maintain detailed issue tracking and documentation using a ticketing system.
- Deliver comprehensive system training to end-users, explaining technical concepts in clear and understandable terms.
- Adhere to Service Level Agreement (SLA) and Operational Level Agreement (OLA) standards.
Proficiency in Microsoft SQL Server and Oracle Databases scripts.Very good command of the English language (written & spoken).Proactive approach to improving support process and customer satisfaction.Strong problem-solving and troubleshooting abilities.Excellent communication and client-facing skills.Ability to share knowledge effectively and work collaboratively as a team player. (Plus):Familiarity with Azure cloud platforms.Knowledge of ITIL best practices