- Answers Facebook & Instagram messages and comments
- Answers customer calls & Emails
- Translating products from English to French on website
- Handles customer problems and comes up with solutions to their problems
- Follow up with the shipping companies in Morocco & Tunis
- Communicates with the operations team to solve any customer problems
- Logs orders and customer requests
- Follows up on customer problems till its solved
- Communicates with management the feedback from customers
Fluent French and English Speaker.Excellent command of French &English both written & spokenWork hybrid between office and home Bachelor’s Degree or aboveGreat communication skillsGreat problem-solving skillsFast typing skillsAbility to work under pressureStrong work Ethics is a mustAble to speak with customers in a calm, enthusiastic and friendly tone of voiceFlexible with changes in business needs & processesExperience working with an E-commerce business is a plusExperience working with google sheets is a plusTeam PlayerAttention to detail