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Vacancy: Global Logistics and Customer service specialist
Location: 5th settlement, Cairo
Hiring status: Urgent
Salary: Confidential

Job Description
• Handling the customers’ inquiries and order fulfillment ensuring goods will be delivered at right time and cost.
• Issuing miscellaneous documents (RFQ, SDF, OC, Quotes, PO, DN, Invoice, Packing list)
• Arrange global booking and pick-up procedures with 3PL and follow-up shipments till delivery.
• Review shipping documents assuring that it is matched with requirements, and send its draft to customers then the originals.
• Sort out the customer complaints till resolution and set the preventive actions.
• Generate ACID and follow up electronic procedures, documentation, governmental approvals and clearance.
• Optimize the shipping cost by getting the best rates and awareness of Gulf / North Africa importing regulations.
• Follow-up stockholders payables and receivables regarding the cross-business orders.
• Maintain the full order data on the system and in Cloud-based.

Job Requirements
• Priority for the unemployed (Males only)
• Bachelor Degree (Preferred in Logistics or Commerce English Section)
• 2:3 years of experience in a relevant position.
• Acquaint with Incoterms, NAFEZA system, and Egyptian Customs processes/Regulations
• Good command of MS Office and internet applications
• Excellent command of English
• Experienced in dealing with Europe, North Africa and Gulf customs is high preferred.
• Experienced in spare parts and raw material import and export is high preferred.