Overview:

We are seeking a highly skilled and personable Lighting Showroom Executive to join our team. This position plays a pivotal role in delivering technical tours, training new and existing employees, addressing client inquiries, and organizing seminars and events. The ideal candidate will have a robust understanding of lighting technologies, excellent communication skills, and a passion for educating others.

 

Key Responsibilities:

1. Conducting Showroom Tours:

    •    Lead detailed and engaging tours of the showroom for various visitors, including potential clients, industry professionals, and other stakeholders.
    •    Provide comprehensive explanations of the technical specifications, features, and advantages of lighting products.
    •    Tailor tours to the specific interests and needs of different visitor groups, ensuring a personalized experience.
    •    Demonstrate practical applications of lighting solutions in various settings and use cases.

2. Employee Training and Development:

    •    Develop, implement, and maintain a thorough training program for new showroom employees, covering product knowledge, showroom operations, customer service, and sales techniques.
    •    Conduct ongoing training sessions for current employees to keep them updated on new products, technologies, and industry trends.
    •    Create training materials, manuals, and resources to support employee learning and development.
    •    Monitor and evaluate the effectiveness of training programs, providing feedback and making adjustments as necessary.

3. Client Support and Communication:

    •    Respond promptly and accurately to client inquiries and technical questions received through email, phone, or in-person visits.
    •    Provide detailed and informative responses to help clients understand and choose the right lighting solutions.
    •    Maintain detailed records of client interactions and follow up on unresolved issues to ensure client satisfaction.
    •    Work closely with the sales and technical teams to resolve complex client issues and provide tailored solutions.

4. Seminars and Events:

    •    Plan, organize, and conduct seminars, workshops, and other events to promote lighting products and educate clients and industry professionals.
    •    Collaborate with the marketing team to develop promotional strategies and materials for events.
    •    Serve as the main presenter or facilitator during events, delivering engaging and informative presentations.
    •    Gather and analyze feedback from event participants to measure success and identify areas for improvement.

5. Showroom Maintenance and Improvement:

    •    Ensure the showroom is always presentable, well-organized, and stocked with the latest products and displays.
    •    Collaborate with the showroom manager to update and enhance product displays and information.
    •    Stay informed about competitor showrooms and products to maintain a competitive edge.