Overview:
We are seeking a highly skilled and personable Lighting Showroom Executive to join our team. This position plays a pivotal role in delivering technical tours, training new and existing employees, addressing client inquiries, and organizing seminars and events. The ideal candidate will have a robust understanding of lighting technologies, excellent communication skills, and a passion for educating others.
Key Responsibilities:
1. Conducting Showroom Tours:
• Lead detailed and engaging tours of the showroom for various visitors, including potential clients, industry professionals, and other stakeholders.
• Provide comprehensive explanations of the technical specifications, features, and advantages of lighting products.
• Tailor tours to the specific interests and needs of different visitor groups, ensuring a personalized experience.
• Demonstrate practical applications of lighting solutions in various settings and use cases.
2. Employee Training and Development:
• Develop, implement, and maintain a thorough training program for new showroom employees, covering product knowledge, showroom operations, customer service, and sales techniques.
• Conduct ongoing training sessions for current employees to keep them updated on new products, technologies, and industry trends.
• Create training materials, manuals, and resources to support employee learning and development.
• Monitor and evaluate the effectiveness of training programs, providing feedback and making adjustments as necessary.
3. Client Support and Communication:
• Respond promptly and accurately to client inquiries and technical questions received through email, phone, or in-person visits.
• Provide detailed and informative responses to help clients understand and choose the right lighting solutions.
• Maintain detailed records of client interactions and follow up on unresolved issues to ensure client satisfaction.
• Work closely with the sales and technical teams to resolve complex client issues and provide tailored solutions.
4. Seminars and Events:
• Plan, organize, and conduct seminars, workshops, and other events to promote lighting products and educate clients and industry professionals.
• Collaborate with the marketing team to develop promotional strategies and materials for events.
• Serve as the main presenter or facilitator during events, delivering engaging and informative presentations.
• Gather and analyze feedback from event participants to measure success and identify areas for improvement.
5. Showroom Maintenance and Improvement:
• Ensure the showroom is always presentable, well-organized, and stocked with the latest products and displays.
• Collaborate with the showroom manager to update and enhance product displays and information.
• Stay informed about competitor showrooms and products to maintain a competitive edge.
Education: Bachelor’s degree in a related field (e.g., Engineering, Interior Design, Architecture) or equivalent experience.Experience: A minimum of 2–5 years of experience in the lighting industry, customer service, or sales. Experience in training or educational roles is highly desirable.Technical Skills: Strong understanding of lighting technologies, products, and applications. Ability to explain complex technical concepts in a clear and accessible manner.Communication Skills: Excellent verbal and written communication skills. Proficient in public speaking and presentation.Customer Service: Demonstrated ability to provide exceptional customer service and resolve client issues effectively.Organizational Skills: Strong organizational and project management skills. Ability to handle multiple tasks and prioritize effectively.Interpersonal Skills: Strong interpersonal skills with the ability to work well with diverse teams and clients.Technology Proficiency: Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and CRM software.