Responsible to Lead the Operations SVC shift to ensure that the inbound or outbound material is delivered or collected and processed according to network standards. Ensuring that the Global Standard Operating Procedures are followed consistently. Supervise the station in the absence of the Operations Supervisor from time to time.

Key responsibilities:

• Transportation:
  • Responsible road operations from the stations to gateway and vice versa.
  • Ensure that all schedules are adhered to in accordance with network and station requirements and continuously monitored.
  • Ensure that NMIV is updated within 15 minutes on arrival or departure.
  • To develop contingency plans for existing and future routes to ensure that in case of emergency a minimum level of service can be provided.
• Domestic and International Sorting / Bagging:
  • Manage inbound and outbound, domestic, and international sorting and bagging, ensuring these processes are executed safely, timely, accurately and in conformance with civil aviation, safety, airport and internal DHL security regulations.
  • Ensure that no prohibited or restricted goods are presented for transport without prior arrangement and authorization.
  • Ensure all necessary paperwork and information is accurately provided.
  • Ensure that all bags / containers presented are sound for transport and clearly and correctly identified / labelled.
  • Ensure that handling unit ID and checkpoint information is created / captured accurately and timely and is made available to the network.
• Inbound Shipments
  • Ensure that all inbound shipments are scanned according to the checkpoint business reference guide and processed accurately and timeously.
  • Supervise the sorting into the correct courier routes and scanning of facility checkpoints.
  • Ensure that any “red dollar” sign shipments are scanned HP and then into the appropriate HMS inventory location.
  • Scan any Mis sorts immediately and prepare and process for soonest possible transfer back to the Gateway.
  • Update NMIV within 15 minutes on arrival and departure of Trucker movement.
  • Check all on hold cages (COD & AD) to ensure any shipments that should go out on next delivery cycle are sorted to the various routes.
  • Try to resolve any Bad Address shipments before the couriers leave for the next delivery cycle to ensure the best RDD performance.
  • Ensure that any shipments that do not go out on delivery receive the appropriate Incident checkpoint (HP, BA, AD, OH – missing pieces)
  • Monitor delivery performance by ensuring that all couriers leave on time and constant checking of route performance through appropriate DHL systems.
• Outbound Shipments
  • Responsible for arranging for all shipments received by reception to be processed.
  • Ensure that all On Route Undeliverable (ORU’s) are scanned into HMS or get CI checkpoint if it will go out on delivery the next day.
  • Ensure that all High Value & DA65 shipments are segregated and labelled according to specific requirements. Such shipments are to be pre-alerted to the Gateway Management and must receive an ST checkpoint with relevant comment.
  • Ensure that checks are done when the couriers return to confirm that all collections were made by using appropriate Debrief program/system.
  • Oversee the outbound processing procedures and assist where necessary.
  • Ensure that security and dangerous goods checks are properly carried out and holding back any shipments that do not conform to requirements.
• Security:
  • Responsible to liaise with the Security and Risk manager to ensure a secure environment for staff, visitors, shipments, customers, assets, facilities and information.
  • Ensure that all staff are using their own LDAP login and alarm system codes.

  • Ensure that any security incidents are reported to management and security manager immediately.

  • Ensure that all staff and people entering the station have valid DHL ID cards displayed and visitors are accompanied by security.
• Productivity & Performance Management:
  
  • Manage performance using the operations scorecard, other KPI and work in conjunction with the Operations Performance team and other operations units to drive performance.
  • Managing eCases and monitoring Advance QCC and providing feedback to the QCC team on any “red” shipments.
• People Management:
  • Generates commitment, motivation and enthusiasm to company and division by motivating and retaining the best talent within DHL.
  • Designs and develops the team architecture (org structure, job profiles, competence profiles, etc.) as supported by the HR function.
  • Ensuring that all departmental/team activities meet or improve on budget, cost, volume, and efficiency targets in line with business objectives.
  • Facilitates the identification of talent, key positions & succession plans at all levels.
  • Develops the members of the team.

  • Evaluates performance and proposes performance-based compensation for direct staff.

  • Supports Supervisor to identify and manage high performing / high potential individuals and ensures succession is in place for key positions.
  • Align people, competencies to meet the business objectives and manage staff competency levels and performance according to set targets.
• Quality:
  • Responsible to integrate quality into the business by ensuring that every customer contact is a demonstration of absolute dedication towards providing first time ideal solutions for the satisfaction of customer’s immediate and future needs.
  • Responsible to always implement ISO and Global Standard Operating Procedures.

  • Conduct Self-Audits.

  • Update any GRID items where non-compliance has been identified and ensure that the gaps remain closed.

• Productivity and performance management:
  • Manage performance using the operations scorecard, other KPI and work in conjunction with the Operations Performance team and other operations units to drive performance.
  • Managing eCases and monitoring Advance QCC and providing feedback to the QCC team on any “red” shipments
• Job requirements:
  • Bachelor’s degree
  • PC Literacy (MS Office)
  • Excellent Written & Verbal Communication skills
  • CIM 1 advantageous
  • CIM Supervisory advantageous
  • Passing of Conformity and Dry Ice Checker Dangerous Goods Certification mandatory, within a 3-month probation period
• Good knowledge of DHL Operations systems:
  • NMIV
  • GEMA
  • DEBRIEF
  • Advance QCC
  • ADVANCE OCNT
  • HMS
  • OPMS
  • DC
    

OUR OFFER:

• Strong career support in an international environment.

• Great culture and colleagues.

• Multifarious benefit programm.

Do you see a personal challenge in these versatile and responsible tasks? Then apply now!