About the Company:

Expert Solutions Company was established in 2000 and has more than 20 years’ experience in ERP field.

Accommodating an experience base development model, Expert Solutions became a leading company in the field of creating and developing administrative, financial, and technical systems for educational institutions (ERP).

Expert Solutions provides various forms of solutions and services with high level of agility and professionalism combined with an artistic nature.

Job Title: Customer Support Specialist
Industry: Financial Services

Role Overview:
As a Customer Support Specialist in the financial industry, your primary responsibility is to assist customers with technical issues related to products and services. You will respond to customer inquiries via phone, email, or chat, identifying their needs and guiding them in utilizing specific features. Additionally, you will analyze and report product malfunctions, update internal databases, share feedback with relevant teams, and ensure customer satisfaction through prompt issue resolution.

Job Description:

• Respond promptly to customer queries via phone, email, or chat.
• Identify customer needs and provide assistance in utilizing specific features.
• Analyze and report product malfunctions by testing different scenarios or impersonating users.
• Update internal databases with technical issue information and valuable customer discussions.
• Share feature requests and effective workarounds with team members.
• Inform customers about new features and functionalities.
• Follow up with customers to ensure technical issues are resolved satisfactorily.
• Gather customer feedback and collaborate with Product, Sales, and Marketing teams.
• Assist in training junior Customer Support Representatives.