Responding to Customer Inquiries:

• Answering customer queries via email, chat, or phone regarding products, orders, shipping, and returns.

Order Processing:

• Assisting customers with placing orders, modifying orders, and providing order status updates.

Problem Resolution:

• Resolving customer issues, complaints, and concerns in a timely and efficient manner to ensure customer satisfaction.

Technical Assistance:

• Providing technical support for online platforms, addressing issues related to website navigation, account access, and payment processing.

Returns and Refunds:

• Guiding customers through the return process and facilitating refunds or exchanges.

Customer Feedback:

• Collecting and analyzing customer feedback to identify areas for improvement in products or services.

Multitasking:

• Managing multiple customer interactions simultaneously and prioritizing urgent inquiries.

Updating Customer Information:

• Maintaining accurate and up-to-date customer information in the company's database.

Communication Skills:Excellent verbal and written communication skills. in both Arabic and EnglishAbility to convey information clearly and concisely.Empathy:Understanding and empathizing with customer concerns.Maintaining a positive and patient demeanor.Problem-Solving:Analytical thinking and creative problem-solving abilities.Capacity to think on your feet to resolve issues.Technical Proficiency:Familiarity with relevant computer programs and applications.Ability to learn and navigate new software quickly.Teamwork:Collaboration and cooperation with team members.Willingness to assist colleagues when needed.Adaptability:Flexibility in handling different customer personalities and situations.Ability to adapt to changing work processes and requirements.Customer Focus:Dedication to meeting customer expectations and needs.Commitment to delivering high-quality service.Time Management:Efficiently managing time and prioritizing tasks.Meeting or exceeding established performance metrics.Conflict Resolution:Resolving conflicts and handling difficult customers diplomatically.Turning challenging situations into positive experiences.Patience:Remaining calm and patient in high-pressure situations.Dealing with repetitive inquiries without losing composure.Good english skills