Overview: Join the dynamic team for a leading eCommerce business dedicated to delivering exceptional customer service.
Responsibilities:
· Handle inbound and outbound customer calls with professionalism and empathy.
· Assist customers with inquiries, orders, and product information.
· Resolve customer issues and escalate complex cases as needed.
· Provide exceptional service to ensure customer satisfaction and loyalty.
· Utilize CRM software to document interactions and maintain customer records.
· Meet and exceed performance targets for call quality and resolution time.
Qualifications:· English Proficiency is a must.· Previous experience in a call center or customer service role preferred.· Excellent communication and interpersonal skills.· Ability to multitask and work in a fast-paced environment.· Problem-solving skills and attention to detail.· Proficiency in MS Office (Excel).