Job Description

• Prepare quotes, contracts, and RFP/RFI responses
• Maintain quote documentation with accurate pricing and configurations
• Maintain sales demonstration tools and applications in support of sales teams
• Work within a few sources of data/systems to produce an outcome with some variability
• Practice a moderate level of independent judgement to make decisions
• Develop and deliver sales presentations and/or trainings in a professional and effective manner
• Maintain up-to-date awareness of company activities and industry trends
• Provide consistent follow up on opportunities or inquiries
• Assist customers in person, by phone, email, or live chat to help diagnose and research information regarding the use of a product or service
• Troubleshoot problems and assist customers to understand why a product is notworking properly or service is not meeting expectations
• Identify and summarize moderately complex issues for management review
• Work with teams and report directly to Support Manager

Additional Job Description

• Experience in written and verbal communication with internal and external partners
• Experience in administrative tasks, organization of work materials, prioritization, and meeting quotas
• Demonstrated ability critically think and address moderate customer and client issues
• Demonstrated ability to focus on customer needs and communicate with higher level staff
• Demonstrated ability to follow scripts and/or processes according to contractual agreements
• Demonstrated ability to follow scripts and/or processes according to contractual agreements
• Aptitude to learn new technology and data
• Prior experience working with MS programs