Job description

Job Description: Front Office Receptionist – Real Estate Company

Job Title: Front Office Receptionist

Department: Administration

Reports To: Office Manager / Administration Manager

Location: [Company Location]

Job Summary

We are looking for a professional, friendly, and organized Front Office Receptionist to manage the reception area and provide administrative support to our real estate team. The successful candidate will be the first point of contact for clients, property buyers, tenants, landlords, and visitors, ensuring a welcoming and professional experience while supporting the daily operations of the company.

Key Responsibilities

• Welcome and greet clients, visitors, property buyers, tenants, and business partners professionally.
• Answer incoming phone calls, respond to inquiries, and direct calls to the appropriate departments.
• Manage appointments, meetings, and the reception calendar for sales agents and management.
• Receive and distribute emails, letters, documents, and deliveries.
• Provide general information about the company's services and available properties, referring detailed inquiries to the sales or leasing team.
• Maintain an organized reception area and ensure the office presents a professional image.
• Assist with administrative tasks, including filing, data entry, document preparation, and record keeping.
• Maintain client contact details and update basic information in the company's CRM system or database.
• Coordinate meeting rooms and support client meetings and property presentations.
• Follow up on client inquiries and direct prospective customers to the relevant real estate agents.
• Monitor office supplies and coordinate requests for stationery and other administrative materials.
• Handle confidential company and client information responsibly.
• Support the administration and sales teams with other duties as required.

Qualifications and Requirements

• Bachelor's degree or relevant diploma is preferred.
• Previous experience in reception, customer service, or office administration is an advantage.
• Experience in real estate is preferred but not mandatory.
• Excellent verbal and written communication skills.
• Good command of English; additional languages are an advantage.
• Proficiency in Microsoft Office, email, and basic office management systems.
• Strong organizational, multitasking, and time-management skills.
• Professional appearance, positive attitude, and customer-focused approach.
• Ability to work independently and as part of a team.

Key Skills

• Customer service and client relationship management
• Telephone and email etiquette
• Organization and attention to detail
• Problem-solving and multitasking
• Professional communication
• Confidentiality and discretion
• Teamwork and coordination