Company Description TP Group, formerly known as Teleperformance, is a global leader in digital business services with nearly 47 years of industry experience. In response to the AI era and evolving customer expectations, TP has modernized its approach while maintaining its strong foundation in intelligent, customer-centric solutions. The company focuses on sharp, agile, and empathetic service delivery that supports clients across diverse sectors. TP is committed to future-proofing its operations, offering innovative, digitally enabled customer experience solutions. Team members join a forward-looking organization that values adaptability, professionalism, and meaningful human interaction.
Role Description The Non Voice English Customer Service Representative role is a full-time, on-site position based in Cairo, Egypt. In this role, the team member will handle customer interactions primarily through written channels such as chat, email, and online platforms, responding to inquiries, resolving issues, and providing clear information in English. Day-to-day responsibilities include managing customer requests, documenting interactions accurately, following established procedures, and escalating complex cases when necessary. The role also involves maintaining high standards of customer experience, meeting performance targets, and collaborating with team leaders to improve service quality. The successful candidate will demonstrate professionalism, attention to detail, and the ability to work effectively in a fast-paced, structured environment.
Qualifications

• Strong customer-facing skills, including Customer Support and Customer Service capabilities.
• Ability to contribute to positive Customer Experience and maintain high Customer Satisfaction levels.
• Professional communication standards and appropriate Phone Etiquette, when required for internal or occasional external calls.
• Excellent written communication skills in English, with strong grammar, clarity, and accuracy.
• Basic computer literacy and ability to work with multiple systems, chat tools, and email platforms.
• Ability to follow processes, meet defined targets, and handle repetitive tasks with consistency.
• Strong problem-solving skills, patience, and a calm approach to handling challenging customer situations.
• Previous experience in customer service or contact center environments is an advantage.
• High school diploma or equivalent; additional education in languages, communication, or business is beneficial.
• Availability to work full-time on-site in Cairo, Egypt, including potential shifts, weekends, or holidays as required.