People & Culture Business Partner

VXI Global Solutions | Cairo, Egypt

About VXI

VXI Global Solutions is a leading provider of business process outsourcing (BPO), customer experience, and technology services. We are looking for a proactive and people-oriented People & Culture Business Partner to join our team and support business growth by aligning people strategies with operational objectives.

Role Overview

The People & Culture Business Partner will work closely with business leaders and department heads to drive employee engagement, workforce effectiveness, talent development, and organizational performance. The role serves as a strategic HR partner, ensuring the effective implementation of people practices while fostering a positive, inclusive, and high-performance work environment.

Key Responsibilities

• Partner with business leaders and operations management to understand business needs and translate them into effective HR strategies.
• Provide guidance on employee relations, performance management, disciplinary procedures, and HR policies.
• Support workforce planning, organizational development, and talent management initiatives.
• Monitor employee engagement, retention, absenteeism, and attrition trends, recommending actions to improve results.
• Collaborate with Talent Acquisition to align recruitment plans with business demands and workforce requirements.
• Support performance reviews, succession planning, career development, and internal mobility initiatives.
• Ensure consistent application of company policies, labor regulations, and HR procedures.
• Analyze HR metrics and prepare reports to support data-driven decision-making.
• Lead or support employee engagement initiatives, recognition programs, and culture-building activities.
• Partner with relevant HR teams to resolve employee concerns and enhance the overall employee experience.
• Support organizational change initiatives and promote a culture of accountability, collaboration, and continuous improvement.

Requirements

• Bachelor’s degree in Human Resources, Business Administration, or a related field.
• Previous experience in an HR Business Partner, HR Generalist, or similar HR role.
• Experience in a BPO or call center environment is highly preferred.
• Strong knowledge of employee relations, performance management, and HR practices.
• Good understanding of Egyptian labor law and HR compliance requirements.
• Strong analytical skills with the ability to interpret HR data and recommend practical solutions.
• Excellent communication, interpersonal, problem-solving, and stakeholder-management skills.
• Ability to manage multiple priorities in a fast-paced operational environment.
• Proficiency in Microsoft Office, particularly Excel and PowerPoint.

What We Offer

• The opportunity to work in a dynamic, multinational environment.
• Collaboration with cross-functional teams and business leaders.
• Opportunities for professional development and career growth.
• A culture focused on people, performance, and continuous improvement.

Interested?

If you are passionate about people, business partnership, and creating a positive workplace culture, we would love to hear from you.

Apply now and become part of the VXI team!