Manage the day-to-day operations of the building, ensuring smooth functioning and a high-quality tenant and customer experience.
Liaise with tenants to address concerns, resolve issues, and maintain positive relationships in accordance with Everest policies and procedures.
Collaborate with the Operations Director / Head of Operations to develop and implement new policies and Standard Operating Procedures (SOPs).
Develop and implement strategies for tenant acquisition and retention.
Monitor market trends and competitor activities to identify opportunities for growth and improvement.
Oversee and align marketing and operational activities to ensure seamless integration across all building functions.
Prepare and present performance reports for the mall/building portfolio, including recommendations for improvement.
Coordinate and oversee routine maintenance and repair activities in collaboration with Maintenance Managers.
Supervise cleaning and security operations in coordination with the Group Housekeeping Manager.
Develop, implement, and maintain emergency protocols and procedures.
Ensure a safe and secure environment for all occupants and visitors.
Conduct regular building inspections and document findings through detailed reports.
Monitor the performance, appearance, and discipline of security personnel and supervisors (including uniform and hygiene standards).
Report immediately any hazards, malfunctions, or risks that may threaten safety or building operations.
Delegate tasks to Operations Assistants to ensure service quality and smooth daily operations.
Ensure all work sites and inspection points are safe and free from hazards (e.g., water leaks, exposed wiring, damaged flooring).
Monitor the implementation of evacuation plans and coordinate with tenants and operating companies.
Responding to emergencies and managing them coordination with the relevant authorities.
Prepare periodic reports on building condition, operational status, and performance.
Manage attendance, leave, and payroll reports for service providers (security, maintenance, cleaning).
Support the development and execution of performance improvement plans.
Process and coordinate service invoices with the Accounting Department and relevant service providers.
Oversee overall operational performance, including cleaning, maintenance, security, and occupational safety.
Document technical and operational issues, prioritize them, and ensure timely resolution.
Follow up on reported observations to confirm corrective actions are implemented.
Coordinate with leasing teams to address tenant-related issues identified in reports.
Monitor and maintain the building's CCTV system in coordination with IT and Security Managers.
Review camera coverage (entrances, stairwells, and key areas) to ensure compliance, functionality, and system efficiency.
Ensure the continuous availability of materials and supplies necessary for uninterrupted facility operations.
Bachelor's degree in business administration, real estate management, or a related field preferred.
Obtaining occupational health and safety certifications.
At least 3 years of experience as a building manager or in a similar role.
Knowledge of relevant laws, regulations, and building codes.
Excellent project management and negotiation skills.
Good communication and customer service skills.
Strong critical thinking and problem-solving skills.
Oral and written communication skills
Organizational skills
Customer and client management skills
Adaptability to different tasks
Strong understanding of the retail industry, market trends, and competitor activities.
Excellent communication and negotiation skills, with the ability to build and maintain positive relationships with tenants, vendors, and other stakeholders.
Ability to work independently, prioritize tasks, and meet deadlines in a fast-paced environment.