Jobs / Air Conditioning Technician Jobs / French Customer Service Representatives
On-site Full Time
Hexaware Technologies -
Egypt , Cairo
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Hexaware Technologies

Job Details

Employment Full Time
Category Customer Service
Industry Information Technology and Services

Job post 

  • French Speaking call center Agents 

  • About the job
  • Key Responsibilities:

  • Handle inbound calls providing detailed information on visa requirements and application procedures
  • Assist customers with completing online visa application forms
  • Comprehend customers' queries / complaints / comments
  • Display empathy/ understanding of the issue/ concern towards the customer
  • Provide quick and effective resolution to customers' queries
  • Talks in a way the customer can understand
  • Is able to handle pressure situations and complaints of irate customers
  • Works accurately and with an eye for details
  • Is able to use automated information systems to analyze the customer's situation

  • Eligibility:
  • HSC / Graduate freshers can apply with zero experience 
  • Minimum 6 months experience in Customer Service
  • Good French & English ( B1 or B2 level) Communication Skills
  • Excellent real writing/verbal skills
  • Ensure adherence to daily activities assigned


  • Technical Competencies: Job related
  • Prefer having typing Speed +25 wpm with 90% accuracy
  • MS office knowledge mandatory
  • Basic computer knowledge
  • Language - French and English B1 - B


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About Hexaware Technologies
Egypt, Cairo
Financial Services
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