Are you a highly organized and proactive individual with a passion for the dynamic world of e-commerce and fashion retail? We are seeking an exceptional Operations Coordinator to join our vibrant team in Cairo, Egypt! This is an incredible opportunity to be at the heart of our daily operations, ensuring seamless execution and contributing directly to our success in the fast-paced digital landscape. If you thrive in an on-site environment where your contributions make a tangible impact, this role is for you!

Overview: As our Operations Coordinator, you will be the linchpin connecting our products with our customers. You will manage crucial aspects of our e-commerce supply chain, from order processing to delivery, ensuring efficiency and customer satisfaction. This role offers a unique chance to grow within a company that values innovation and operational excellence in the fashion retail sector.

Responsibilities:

• Masterful Logistics Management: Oversee and optimize daily logistics operations, including order fulfillment, shipping coordination with partners like bosta, and inventory movement.

• E-commerce Platform Expertise: Manage and maintain our Shopify store's operational flow, ensuring product availability and accurate order processing.

• Administrative Excellence: Provide crucial administrative support, including data entry, report generation, and document management using Microsoft Office suite.

• Fashion Retail Focus: Ensure all operational activities align with the specific demands and fast-moving trends of the Fashion Retail industry.

• Problem Solver: Proactively identify and resolve operational challenges, striving for continuous improvement and efficiency.

• Coordination & Communication: Act as a central point of contact, coordinating with internal teams and external vendors to ensure smooth operations.

• Customer service

  • Manage the customer service team: order confirmation calls, WhatsApp and social media inquiries, complaints, exchanges and refunds.

  • Set response-time standards and scripts, and make sure every case is followed through to the end.

  • Share recurring customer issues (sizing, quality, delivery) with management.

  Warehouse

  • Manage the warehouse team and the daily picking, packing and dispatch process.

  • Keep Shopify stock levels matching what's physically in the warehouse, with regular stock counts.

  • Receive new production and fabric deliveries, check quantities and quality, and log them accurately.

  • Keep returns handled promptly: inspect them, restock them and update the system.

Skills & Technologies: You will leverage your expertise in platforms like Shopify and logistics solutions such as bosta. Proficiency in Microsoft Office is essential, alongside a strong understanding of Ecommerce and Logistics principles within Fashion Retail. We value strong Administration skills, an analytical mindset, and excellent communication abilities.

Growth Opportunities: This role is designed for an 'Experienced' professional ready to take on significant responsibilities. You will gain invaluable exposure to end-to-end e-commerce operations, working closely with senior management. We are committed to your professional development, offering pathways to specialize in supply chain management, inventory optimization, or broader operational leadership within our growing enterprise.

Team & Culture: Join a collaborative and supportive team that celebrates success and tackles challenges together. We foster an environment of continuous learning, mutual respect, and a shared passion for delivering exceptional customer experiences in the fashion world. Your ideas and initiatives will be welcomed and encouraged.

Impact: Your work as an Operations Coordinator will directly influence our customer satisfaction, operational efficiency, and ultimately, our business growth. You will play a vital role in ensuring that every customer receives their fashion items promptly and perfectly, contributing to our brand's reputation for excellence.

Requirements

• Are you ready to elevate your career as an Operations Coordinator? We're searching for an 'Experienced' professional with 2-7 years of dynamic experience in operations, logistics, or supply chain management.

• Essential Skills for Success: You are a master of efficiency and organization, possessing a robust skill set that includes:

  • Shopify: Proven expertise in managing e-commerce platforms.

  • bosta: Hands-on experience with logistics and delivery solutions.

  • Ecommerce: Deep understanding of online retail operations and best practices.

  • Fashion Retail: Specific experience or strong interest in the unique demands of the fashion sector.

  • Logistics: Solid foundation in supply chain principles, warehousing, and transportation.

  • Microsoft Office: Advanced proficiency in Excel, Word, and Outlook for reporting and communication.

  • Administration: Exceptional organizational, data management, and administrative support capabilities.

  • Supply Chain Management: A comprehensive grasp of optimizing supply chain processes.

  • Inventory Management: Skill in tracking, managing, and optimizing stock levels.

  • Order Fulfillment: Experience in ensuring timely and accurate order processing and dispatch.

  • Communication: Outstanding verbal and written communication skills for effective coordination.

  • Problem-solving: A proactive and analytical approach to tackling operational challenges.

  • Data Analysis: Ability to interpret operational data to drive insights and improvements.

  • Vendor Management: Experience in coordinating with third-party logistics providers and suppliers.

  • Team Coordination: Demonstrated ability to work collaboratively and lead operational tasks within a team.

• Career Level Expectation: This role is ideal for an Experienced professional eager to take on significant responsibility and drive operational excellence.