Company Description TP Group, formerly known as Teleperformance, is a global leader in digital business services with nearly 47 years of industry experience. In response to the AI era, the company has evolved to deliver sharper, more modern, and empathetic solutions for clients worldwide. TP combines intelligent technologies with human insight to create future-proof customer experiences and operational efficiencies. Team members join an organization that embraces innovation, continuous improvement, and adaptability. Working at TP means contributing to a forward-looking company that values both performance and people.
Role Description This is a full-time, on-site role based in Cairo, Egypt for a Fluent English Speaker in a Billing account position. The role involves handling customer inquiries related to billing, payments, and account information through phone, email, or chat in clear and accurate English. Daily tasks include reviewing and explaining invoices, resolving billing discrepancies, processing adjustments, and documenting interactions in internal systems. The role also includes following established procedures, meeting performance and quality metrics, and escalating complex issues when necessary. Team members are expected to collaborate with supervisors and colleagues, participate in training, and maintain professional and courteous communication with customers at all times.
Qualifications

• Fluent spoken and written English, with the ability to clearly explain billing information and respond to customer inquiries.
• Strong customer service skills, including active listening, empathy, and the ability to manage challenging interactions professionally.
• Basic numerical and analytical skills to review invoices, identify discrepancies, and process billing adjustments accurately.
• Proficiency with computer systems and office software, and comfort working with multiple applications and databases simultaneously.
• Ability to work on-site in Cairo, Egypt on a full-time schedule, adhering to shift patterns and attendance requirements.
• Effective time management and organizational skills, with attention to detail and a focus on meeting performance targets.
• Previous experience in customer support, billing, finance, or call center environments is an advantage but not mandatory.
• High school diploma or equivalent required; further education in business, finance, or related fields is a plus.