Company Description
Governmental bank in egypt
We are a growing organization focused on delivering reliable financial services and customer-centered solutions in the Egyptian market. The company emphasizes transparent processes, efficient operations, and strong client relationships to support long-term financial stability. Team members are encouraged to contribute ideas, collaborate across departments, and maintain high professional standards. Working at with us offers opportunities to develop expertise in lending and servicing while supporting a diverse customer base in Cairo and beyond.

Role Description
The Loan Servicing Specialist is a full-time, on-site role based in Cairo, Egypt, responsible for managing day-to-day activities related to active loan accounts. This includes processing payments, updating account information, monitoring delinquencies, and ensuring accurate documentation in accordance with company policies and regulatory requirements. The role involves responding to customer inquiries, explaining loan terms and conditions, and coordinating with internal teams to resolve issues efficiently. The specialist will track loan performance, prepare reports, and support both standard loan servicing and mortgage servicing activities to maintain high levels of service quality and compliance.
Qualifications Strong proficiency in Loan Servicing and Loans management, including payment processing and account maintenance. Experience or familiarity with Mortgage Servicing, including escrow, amortization schedules, and delinquency follow-up. Demonstrated Customer Service skills with the ability to handle inquiries and issues in a professional and empathetic manner. Clear and effective Communication skills, both written and verbal, with attention to detail and accuracy. Basic understanding of lending regulations, compliance standards, and financial documentation. Proficiency with office software and loan servicing systems; ability to learn new tools quickly. Strong organizational and time-management skills, with the ability to manage multiple cases and deadlines. Relevant diploma or bachelor’s degree in Finance, Business, Accounting, or a related field preferred. Previous experience in banking, financial services, or loan operations is an advantage.