Company Description Teleperformance is a global leader in outsourced customer experience management, partnering with international brands across diverse industries to support their customers. The company focuses on delivering high-quality service through well-trained teams, modern workplaces, and robust operational standards. Teleperformance invests in employee development, offering structured training, performance-based incentives, and clear career growth paths. Team members work in a multicultural environment that values respect, professionalism, and inclusion. The organization emphasizes compliance with industry best practices to ensure reliable and secure service for clients and customers.
Role Description This is a full-time, on-site Customer Service Representative (CSR) role based in New Cairo. The CSR will handle inbound and outbound customer interactions, respond to inquiries, resolve issues, and provide accurate information in English at a B2+ level. Daily tasks include managing calls, chats, or emails, documenting interactions in the system, and following established procedures to maintain high customer satisfaction. The role also involves meeting performance targets, adhering to quality standards, and collaborating with team members and supervisors to improve customer experience. Graduates in this position will receive a net salary of 21,000 EGP, with opportunities for development in a structured, professional environment.
Qualifications

• Strong customer service skills, including experience or capability in Customer Service and Customer Experience.
• Ability to provide effective support, demonstrating Customer Support and Customer Satisfaction focus.
• Readiness to work as a Customer Service Representative and contribute to a positive Customer Experience.
• B2+ English level with clear verbal and written communication.
• Strong problem-solving skills, attention to detail, and ability to follow processes accurately.
• Comfort working on-site in New Cairo in a fast-paced, target-driven environment.
• Basic computer literacy and the ability to learn new systems quickly.
• Completed university degree (graduates) and flexibility to work in rotating shifts, if required.