Job description

This role is open to candidates based in LATAM, Africa, and Eastern Europe. Please note that as this role supports U.S.-based clients, candidates must be available to work during U.S. business hours aligned with the client’s time zone.

Every pod engagement we sell is sold against a document: the 90-day technical roadmap — validated opportunities inside the client’s business, sized, sequenced, and mapped to the three-person team that will build them. That document has to survive three audiences with conflicting incentives: a client executive who must want to buy it, an internal margin-and-feasibility review that rejects anything low-margin or unbuildable, and a delivery team that will live inside it for ninety days. Today one of our founders writes those roadmaps. You take that over.

You are the technical half of the sales motion. During the paid Leadership Intensive, you are the facilitator’s technical counterpart: you go inside the client’s systems and data while they run the room, and you make five executives’ live first builds actually work. Then you go away and produce the roadmap that converts a paid diagnostic engagement into a monthly embedded pod. You are pre-sales in the sense that you work before the pod contract — but everything you produce is a delivery commitment someone else must keep, and you are measured on whether they can.

• Map an unfamiliar mid-market stack fast: CRM, ERP, finance tools, home-grown spreadsheets, the undocumented automation graveyard — in days, with limited access, without breaking anything or spooking IT.

  
  

• Run the deep-dive protocol during the Intensive’s first session: while the facilitator drives the executives, you drive the systems — screen-share walkthroughs, data-structure probing, integration surface mapping. You are listening for what is automatable, what data actually exists (versus what they claim exists), and where the political landmines are.

  
  

• Own the data-collection instruments: the interview guide, the screen-share protocol, the process inventory. A dozen interviews with the people who do the work happen inside every Intensive; you design what gets asked and you synthesize what comes back.

  
  

• Operate safely in regulated or sensitive contexts: know when to demand a de-identified export or a synthetic dataset instead of production access, and never let enthusiasm outrun the client’s data rules.

  
  

• Pre-build the scaffolding: before the hands-on session, you prepare each executive’s use case so that a non-technical leader can get a clickable first version working in under an hour — data samples loaded, tools configured, the failure modes pre-empted.

  
  

• Rescue in real time: something always breaks with five simultaneous first-time builders. You debug live, quietly, without ever making the executive feel stupid — the room’s belief is the product.

  
  

• Calibrate honestly in the demos: when an executive’s build is a toy, you frame precisely what the gap to real is — because that gap is what the roadmap sells, and overselling it is a delivery debt with an engineer’s name on it.

  
  

• Author it end to end: from the Intensive’s findings, produce the roadmap — the chosen outcomes (drawing on our catalog of proven, deliverable outcome patterns), honest effort sizing, sequencing across the ninety days, data prerequisites, and the team composition that delivers it.

  
  

• Design to the delivery model: every roadmap must respect our standard structure — roughly half the team’s hours go to the foundation layer we build for every client, half to this client’s specific outcomes. A roadmap that needs 80% custom work is a rebuild, not a plan.

  
  

• Consult the delivery engineers on buildability before anything is presented: they will live inside your plan; their veto on feasibility is real.

  
  

• Pass the internal review: every roadmap goes through a feasibility-and-margin gate. Your scoping honesty is the whole game — a roadmap that closes the deal and blows the margin is a failure with a delay on it.

  
  

• Arm the presentation: you do not present the roadmap to the client (the facilitator and delivery engineer do), so it must sell without you in the room — written clearly enough that a US executive reads it and sees their business, not our template.

  
  

• Build fast proofs-of-concept on client data when a working demo will close a gap that a slide cannot — typically hours of work, not days, using AI tooling aggressively.

  
  

• Maintain the opportunity library: every engagement teaches us new reusable patterns (symptom → opportunity → typical build → typical effort). You keep that library current so diagnoses and roadmaps get faster and more consistent every month.

  
  

• Feed the diagnosis system: the AI system that drafts our free diagnoses runs on schemas and knowledge you help maintain. When it gets a client’s stack wrong, you are one of the people who fixes why.

  
  

• Support engineering hiring: observe and co-score live technical assessments; your read on "can this person scope?" shapes who joins the delivery bench.

  
  

Two Intensive sessions supported live (a deep dive on one account, a build session on another), a half-day of preparation per session, one roadmap in active authorship and one in internal review, a prototype sprint of a few hours where a demo is worth more than a document, the weekly feasibility review, and an hour folding what you learned into the opportunity library. Roughly half your calendar is client-facing or preparing to be; the other half is authorship and system-building. Deadlines cluster: a roadmap is due roughly ten days after every Intensive ends, and Intensives overlap.

• Client-facing engineering: 4+ years as a solutions engineer, sales engineer, technical consultant, or full-stack engineer in roles where you regularly sat with non-technical clients — discovery, demos, workshops — and where deals or projects turned on your credibility. Pure back-office engineering, however strong, does not prepare you for a room of executives watching you type.

  
  

• Hands-on AI build depth: you have shipped real things with LLM APIs, agent frameworks, retrieval pipelines, and workflow automation — and you can show them. Public GitHub repos or live products are strongly preferred and will be reviewed commit by commit. You know when a given approach is wrong, when an agent is over-engineering, and when the answer is a spreadsheet formula and an honest conversation.

  
  

• Stack archaeology: demonstrated ability to walk into an unfamiliar business systems landscape and map it in days — you can read a CRM schema, reverse-engineer a spreadsheet-driven process, and interrogate an API you have never seen. Mid-market messiness (a CRM, an accounting tool, and forty Google Sheets) should feel like home terrain, not a horror story.

  
  

• Estimation honesty: a track record of scoping work that came in roughly as promised, and at least one story of a scope you refused or cut down — with what it cost you socially and why you did it anyway. We will ask for exactly this story.

  
  

• Writing that sells without you: your roadmaps are read by executives when you are not there. You write clearly, concretely, and in the client’s vocabulary — we will read something you wrote for a non-technical audience.

  
  

• English: full professional fluency, spoken and written. You run screen-shares and interviews with US teams; an accent is fine, unclear is not.

  
  

• Prior pre-sales at a services firm, dev shop, or systems integrator where you scoped fixed-price or outcome-based work — you have felt the pain of your own bad estimate being delivered.

  
  

• Data engineering fluency: pipelines, warehouses, dashboards — the executive command-center is one of our most-requested outcomes.

  
  

• Experience with the executive-facing side of security and compliance: answering "where does our data go?" precisely, working under data processing agreements, handling regulated-data engagements with synthetic data.

  
  

• You have taught or mentored: internal enablement, bootcamps, or conference workshops — the Intensive is half classroom.

  
  

• Spanish or Portuguese for internal collaboration.

  
  

• You want to build all day. This role is half authorship, facilitation, and judgment; the building you do is fast, disposable, and in service of a document.

  
  

• You estimate optimistically to keep rooms happy. Every number you write becomes someone else’s ninety days.

  
  

• You need clean, well-documented systems to be effective. Our clients’ stacks are duct tape; that is precisely why they pay us.

  
  

• You are uncomfortable with commercial context — knowing the margin math, shaping scope to protect it, and treating a low-margin plan as a defect rather than someone else’s problem.

  
  

Your performance will be measured through a combination of quality, conversion, delivery accuracy, reliability, and continuous improvement:

• Review Pass Rate: At least 80% of roadmaps should clear the internal feasibility and margin review on the first pass. Bounces indicate rework and potential deal delays.

  
  

• Roadmap Close Rate: At least 50% of presented roadmaps should convert into signed pod engagements, jointly with the presenting team. Your roadmap should give the team the clarity and ammunition needed to close the opportunity.

  
  

• Delivery Fidelity: Pods should achieve the outcomes scoped within ±20% of the effort estimated in the roadmap. This is the defining metric for the role and will be tracked per roadmap and reviewed quarterly.

  
  

• Session Reliability: Executive build sessions should be completed without an unrecovered technical stall. Recoveries are expected when issues arise; the goal is zero unrecovered stalls.

  
  

• Library Growth: Contribute reusable patterns, frameworks, and improvements to the diagnosis system on a monthly basis, with progress reflected in faster and more efficient roadmap turnaround over time.

  
  

• Days 1–30 — absorb: learn the outcome catalog, the opportunity library, the diagnosis system, and the delivery model (the core/custom split and the sub-three-week fast start) cold. Shadow a full Intensive; rebuild a past roadmap from its raw materials and defend it against the original in review.

  
  

• Days 31–60 — invert: support two Intensives live (you own the pre-builds and the rescues); author your first real roadmap with a founder reviewing; run your first client interview cycle solo.

  
  

• Days 61–90 — own: full ownership of the technical track on your accounts: discovery, build sessions, roadmap authorship through the internal review, with the delivery engineers consulted and no founder rewrite. Exit bar: a roadmap you authored has closed into a pod, and its first weeks of delivery are tracking your sizing.

  
  

This business is planned to scale from its first pod to fifty within a year, and every pod starts life as a roadmap. The honest trajectory: first solutions engineer → owner of the solutioning standard and the internal review → lead of a solutions team, or a pivot into delivery leadership as the engagement-management layer builds out. The person who defines what a good roadmap is, this early, sets the delivery economics of the whole line.

Scale Army is a staffing agency dedicated to connecting international talent with US-based companies. We cover a broad range of positions and industries, from customer support and sales roles to engineering and executive-level positions.

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