EGXPRESS, Licensee of Federal Express, is seeking a Customer Experience Agent to join our team.
Key Responsibilities:- Receive, process, and deliver shipments to clients, ensuring a smooth and friendly customer service experience is provided.
- Answer walk-in customer inquiries related to products and services.
- Organize workflow to meet customer timeframes.
- Cooperate with internal departments to resolve routine issues.
- Work closely with the operational staff to ensure customers’ needs and expectations are met.
- Resolve product or service problems by clarifying the customer's complaint, selecting the best solution, and following up to ensure resolution.
- Identify and document potential service issues and incidents of customer dissatisfaction and refer them to the line manager.
- Perform a range of data input functions on relevant systems in accordance with work procedures, in coordination with the Sr. Retail Agents.
- Contribute to team effort by assisting in accomplishing team targets.
- Promote company services and ensure own target is achieved.
- Any other tasks related to his/her duties as requested by the manager.
Qualifications:- University degree (fresh graduate or one year of experience in customer service, retail, and/or operations).
- Very good command of the English language.
- Proficient command of MS Office and Excel.
Benefits:• Medical, social, and life insurance.
Industry:Transportation, Logistics, Supply Chain, and Storage
Employment Type:Full-time
Details
- Number of vacancies: 4
- Shift system: Morning only
- Benefits: Health insurance, social insurance
EGXPRESS Licensee of Federal Express is seeking a customer experience Agent to join our company.Key Responsibilities:• Receive process and deliver shipments to the clients, ensuring a smooth and friendly Customer Service Experience is offered.• Answer Walk-in Customer inquiries related to product and service.• Organizes workflow to meet customer timeframes.• Co-operates with internal departments to resolve routine issues.• Work closely with the operational staff to ensure customers’ needs and expectations are met.• Resolves product or service problems by clarifying the customer's complaint; selecting best solution; following up to ensure resolution.• Identify and document potential service issues and incidents of customer dissatisfaction and refers it to line manager.• Perform a range of data input functions on relevant systems in accordance with work Procedures, in coordination with the Sr. Retail Agents• Contributes to team effort by assisting in accomplishing team target.• Promote company services and ensure own target is achieved.• Any other tasks related to his/ her duties requested by his manager.Qualifications:• University Degree (Fresh graduate or one year of experience in CS, Retail, and/or Operations).• Very Good command of the English language.• Proficient command of MS Office, and Excel.Benefits:• Medical, social & Life Insurance.IndustryTransportation, Logistics, Supply Chain and StorageEmployment TypeFull-time
تفاصيل إضافية
- عدد الشواغر: 4
- نظام الورديات: صباحية فقط
- المزايا: تأمين صحي، تأمين اجتماعي