Company Description TP Cairo EG is part of a global customer experience and business process outsourcing group that supports clients across a variety of industries. The Cairo site focuses on delivering high-quality, multilingual customer support services to international and local brands. Team members work in a structured, professional environment with training and development programs designed for early-career talent and recent graduates. The company emphasizes collaboration, performance, and continuous improvement to ensure excellent service for customers and growth opportunities for employees.
Role Description The Customer Support Agent B2 | Grads | 19K role is a full-time, on-site position based in New Cairo. In this role, the agent responds to customer inquiries via phone, email, chat, or other channels, providing accurate information and assisting with account-related questions. The agent investigates and resolves issues, performs basic troubleshooting, and escalates complex problems following established procedures. Daily tasks include documenting interactions in the system, following quality and compliance guidelines, and maintaining a professional, empathetic approach to ensure high customer satisfaction. The role also involves collaborating with team members and supervisors to improve processes and meet performance targets.
Qualifications

Strong customer-facing capabilities, including Customer Support and Customer Service skills. Ability to foster positive customer experiences with a focus on Customer Satisfaction. Clear and professional Communication skills, both spoken and written. Basic technical aptitude and problem-solving abilities for effective Troubleshooting. Relevant academic background; recent graduates are encouraged to apply. Ability to work on-site in New Cairo on a full-time basis and within rotating shifts if required. Proficiency in English; additional language skills are an advantage. Resilience, attention to detail, and a commitment to meeting performance and quality standards.