Responsibilities:
Implement the digital channels business plan in line with CB strategy and budget Assist Digital Channels Manager in assessing and enhancing the digital channels services Gather the needed data that support the gap analysis between the current and desired business processes Support the development and implementation of the Digital Channels Model Reporting the performance of delivery to the Digital Channels Manager Provide solutions to solve problems at hand and to achieve desired outcome Provide high quality project deliverables and support the Digital Channels Manager to improve the quality and efficiency of service delivery to the customer and implement process changes with proper controls Coordinate with the Digital Channels Manager in the vendor selection process and solution assessment Provide – on time, in scope and with high quality – deliverables according to the set plan Ensure adherence to bank policies/compliance/regulators/best practices Perform analytics and MIS functions to improve the channels. Participate in revamping tools and services to increase user satisfaction Participate in revamping different system areas to improve customer experience Participate in developing effective system monitoring solutions/KPI’s Implement efficient processes.
Requirements:
Min. 4 years experience in Banking in a related field in a leading financial institution University degree from a reputable university Fluent in English Interpersonal and communications skills Understanding of Banking and banking retail operations