Bringing smiles is what we do at TTEC for you and the customer. As a Lead Communication Specialist working on site in Cairo, you ll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment experience and company culture.

What You ll be Doing

Looking to build and prosper an exciting workplace for employees? Passionate to bring a creative engagement strategy to life? You'll partner with senior leadership to create an amazing employee experience as you manage all communication and engagement strategies through reviewing people processes and identifying risks for our call centers. You'll oversee the onboarding program for new employees and create engaging events for current employees by implementing your engagement plans. Along the way, you'll deliver training to multiple levels of management, identify areas to improve processes, make suggestions, and manage incentive budgets while participating in weekly meetings to review reporting, proposals and presentations. You ll contribute to the success of the team and business as you bring your creative passion to build a successful engagement strategy, working to encourage employee retention and excitement.

During a Typical Day, You ll

• Review survey feedback to create plans for employee engagement and communication strategies, providing internal and external partners with updates
• Oversee the operations and engagement of the onboarding program
• Be the forefront of process and policy changes as you ensure they are understood and championed by our employees
• Encourage engagement from the teams in your work environment as you further help support the social media team by sharing content and creating submissions for external awards
• Maintain good working and trusting relationships with all employee's and support teams

Desired Candidate Profile

Bachelor's degree in communications or equivalent experience in communications

Comfortable reviewing reports to identify areas to support

Express engaging verbal and written communications as you'll create multiple types of internal and external campaigns for multiple levels of employees

Understand the financial impact of decisions and suggested plans

Accuracy-driven and Passionate to keep organized in your work

Experience with people management and comfortable leading with influence