Supervisor, Sales Effectiveness & Enablement
Learning and Development
our potential has a place here with TTEC s award-winning employment experience. As a Learning and Development Supervisor working onsite in Maadi, Cairo, you ll be a part of bringing humanity to business. #experienceTTEC
What You ll be Doing
Do you have a passion to train and guide others towards best practices? Ready to help people reach for amazing? In this role, you ll provide coaching, motivation and support to enhance the engagement and success of your team of training specialists in attaining targets and goals. You ll evaluate trainers, curriculum and processes. You'll lead the team to attain productivity and quality goals.
You ll report to Learning & Development. In this role, you ll impact your team and learners through managing the training programs.
The role of the RevGen learning and development team is to scale valuable output and consistently improve sales results at all levels by planning, coordinating, and directing learning, knowledge, change, and performance management activities in pursuit of greater seller success, leading to better margins and revenue growth.
During a Typical Day, You ll
Interview, hire and lead a team of Sales Effectiveness & Enablement Specialists, using SMART goaling for mentoring and coaching of team members.
Support the onboarding of new sellers, ensuring confidence and value addition to their Line of Business and the organization.
Utilize the ADDIE model to analyze, design, develop, implement, and evaluate sales learning programs for new hires and experienced sellers.
Collaborate with sales operation leaders to develop a comprehensive continuing education sales training program for all levels within the organization.
Coordinate onboarding of new sellers by liaising with various departments and teams.
Manage multiple sales learning initiatives to maximize the value of learning deliverables, including tracking and change management tasks.
Select appropriate instructional methods and manage sales learning tools to ensure continual improvement and enhancement for sellers.
What You Bring to the Role
The preferred candidate will hold an associate degree in a related field
Three to five years related experience, or equivalent combination of education and experience.
The preferred candidate has noteworthy experience in the following areas:
Working in a similar position within the human resources, sales training, and/or employee development field
Training and platform skills encompassing analysis, design, development, implementation, and evaluation
Extensive knowledge of an inside sales or contact center sales organization
Performance evaluation, coaching, and counseling for improvement
Systems and business process skills
Functional knowledge of the Microsoft 365 Suite: Word, Excel, PowerPoint, Teams, SharePoint, etc. or Google Workspace including Docs, Sheets, Drive, Chat, Calendar, Meet, etc.
Learning Management Systems and Sales Enablement tools and practices
Blooms Taxonomy or other related action-oriented learning outcome tools
What You Can Expect
- Supportive of your career and professional development
- An inclusive culture and community minded organization where giving back is encouraged
- A global team of curious lifelong learners guided by our company values
- Ask us about our paid time off (PTO) and wellness and healthcare benefits
- And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)
Visit https://mybenefits.ttec.com/ for more information.