Company Description COB Solution is dedicated to empowering medical providers through efficient operations, optimized workflows, and innovative technology-driven services. The company focuses on helping healthcare organizations enhance patient care while supporting sustainable business growth. By streamlining processes and reducing administrative burdens, COB Solution enables providers to prioritize high-quality clinical care. Team members contribute directly to improvements in healthcare delivery and operational excellence for clients. Role Description The English Customer Service (B2 / C1) role at COB Solution is a full-time hybrid position based in Qesm El Maadi, with flexibility for partial work from home. The role involves handling inbound and outbound customer inquiries in English via phone, email, and chat, ensuring timely, accurate, and professional responses. Daily tasks include resolving issues, providing information about services, documenting interactions in internal systems, and escalating complex cases to the appropriate department when needed. The customer service professional will collaborate with colleagues to improve processes, follow established guidelines and quality standards, and maintain a high level of client satisfaction. The role also requires adherence to confidentiality policies and consistent communication with supervisors about recurring issues or opportunities for service improvement. Qualifications Strong English communication skills at B2/C1 level (spoken and written), with clear, professional customer-facing language. Customer service abilities, including active listening, problem-solving, empathy, and conflict resolution. Organizational and time-management skills to handle multiple inquiries, prioritize tasks, and meet established performance targets. Comfort with digital tools, CRM or ticketing systems, and basic office software (e.g., email, spreadsheets, word processing). Ability to work effectively in a hybrid setup, demonstrating reliability, self-motivation, and accountability both onsite and remotely. Collaborative mindset, openness to feedback, and willingness to follow documented procedures and quality standards. Previous experience in customer service, call centers, or healthcare-related support is an advantage. High school diploma or equivalent required; post-secondary education in business, communications, or related fields is a plus.