Company Description ETISAL International Group is one of the leading Business Process Outsourcing (BPO) companies in the Middle and Far East, focused on delivering high value, innovative, and customized customer service solutions. The company designs outsourcing services tailored to each client’s unique business needs, helping them concentrate on their core operations while better serving their own customers. ETISAL International emphasizes global coverage, cultural awareness, and industry best practices to ensure high-quality service delivery. The organization is committed to transparency, flexibility, integrity, and continuous improvement, aiming to exceed client expectations. It also places strong value on human capital, advanced technologies, and first-class service standards. Role Description The English Customer Service / Morning Shift role is a full-time, hybrid position based in Cairo, Egypt, with some flexibility for working from home. The role involves handling inbound and outbound customer interactions in English via phone, email, and chat, addressing inquiries, resolving issues, and providing accurate information about products and services. Daily tasks include documenting customer interactions, updating records in CRM systems, following established procedures, and escalating complex cases to the appropriate teams when needed. The role requires maintaining high service quality, meeting performance targets, and adhering to company policies and data privacy standards. The individual will work closely with supervisors and team members to improve processes, share feedback, and support a positive customer experience during the morning shift schedule. Qualifications Strong English communication skills (spoken and written), with clear, professional, and customer-focused interaction style. Previous experience in customer service, call center, or BPO environments, preferably handling international customers. Ability to manage multiple inquiries, prioritize tasks, and work efficiently in a fast-paced, target-driven environment. Comfort with technology, including CRM systems, telephony platforms, email tools, and basic office software. Problem-solving mindset, patience, and resilience when handling challenging customer situations. Availability to work morning shifts on a full-time basis in a hybrid setup in Cairo, Egypt. Strong teamwork skills, reliability, and a commitment to service quality and continuous improvement. High school diploma or equivalent required; a university degree in business, communications, or related fields is an advantage.