???? Xceed is Hiring | Quality Monitoring Specialist
Xceed is looking for a Quality Monitoring Specialist to join our team at Maadi Technology Park.
???? Key Responsibilities:
• Monitor and assess customer interactions across calls, chats, and emails based on established quality standards.• Conduct regular quality audits and provide clear, constructive feedback.• Identify coaching opportunities and work closely with Team Leaders to enhance agent performance.• Prepare quality reports, analyze performance trends, and recommend process improvements.• Ensure adherence to company policies, client requirements, and operational procedures.• Participate in calibration sessions to ensure consistency and accuracy in quality scoring.• Monitor quality KPIs and contribute to continuous improvement initiatives.• Support training and quality enhancement programs whenever required.
???? Job Requirements:
✅ Previous Call Center experience in the telecommunications , such as Vodafone, Orange, WE, Vodafone UK, AT&T,Comcast, ET Egypt , ET UAE, etc.✅ Minimum 6 months of experience as a Quality Analyst or Quality Specialist.✅ Excellent English communication skills.✅ Strong analytical, communication, and problem-solving skills.
✨ Join Xceed and take the next step in your career!
???? Xceed is Hiring | Quality Monitoring Specialist
Xceed is looking for a Quality Monitoring Specialist to join our team at Maadi Technology Park.
???? Key Responsibilities:
• Monitor and assess customer interactions across calls, chats, and emails based on established quality standards.• Conduct regular quality audits and provide clear, constructive feedback.• Identify coaching opportunities and work closely with Team Leaders to enhance agent performance.• Prepare quality reports, analyze performance trends, and recommend process improvements.• Ensure adherence to company policies, client requirements, and operational procedures.• Participate in calibration sessions to ensure consistency and accuracy in quality scoring.• Monitor quality KPIs and contribute to continuous improvement initiatives.• Support training and quality enhancement programs whenever required.
???? Job Requirements:
✅ Previous Call Center experience in the telecommunications , such as Vodafone, Orange, WE, Vodafone UK, AT&T,Comcast, ET Egypt , ET UAE, etc.✅ Minimum 6 months of experience as a Quality Analyst or Quality Specialist.✅ Excellent English communication skills.✅ Strong analytical, communication, and problem-solving skills.
✨ Join Xceed and take the next step in your career!