Location: Sheraton, Cairo, Egypt Workplace: On-site Employment Type: Full-time Experience: 1-3 years
About the Rolei Space is looking for a Technical Account & Growth Manager to manage key client relationships, coordinate technical and operational needs, and identify opportunities to grow existing accounts. The role acts as the main bridge between clients and internal teams, combining account management, technical understanding, commercial follow-up, and client growth. The ideal candidate should be comfortable discussing software solutions with clients, coordinating with technical teams, and identifying opportunities for additional services, renewals, and new projects. Key Responsibilities
Account Management Act as the main relationship owner for assigned client accounts. Understand each client’s business, technical environment, priorities, and ongoing needs. Maintain regular communication and ensure strong client satisfaction. Follow up on major requests, escalations, SLAs, and service commitments. Build relationships with both operational contacts and key decision-makers. Account Growth Identify upselling and cross-selling opportunities within existing accounts. Identify potential new projects and additional service requirements. Promote relevant i Space services based on client needs. Maintain and follow up on the opportunity pipeline for assigned accounts. Support SLA renewals, service renewals, and contract extensions. Coordinate quotations, proposals, and commercial discussions with management. Follow up on submitted proposals and opportunities until closure. Support achievement of account growth and revenue targets. Technical & Delivery Coordination Translate client needs into clear requirements for internal teams. Coordinate with Project Management, Business Analysis, Development, QA, Dev Ops, and Support teams. Support technical discussions related to APIs, integrations, mobile/web applications, cloud services, and software solutions. Coordinate client expectations regarding timelines, estimates, technical limitations, and dependencies. Support UAT, production releases, integrations, and technical escalations when required. Identify potential change requests and coordinate technical assessment and estimation.
Requirements1–3 years of experience in Technical Account Management, Account Management, Business Development, Technical Sales, Software Delivery, or a similar client-facing technology role. Previous experience working with software or technology companies. Strong client relationship and stakeholder-management skills. Good commercial awareness and ability to identify business opportunities. Good understanding of software development and technology services. Ability to communicate effectively with both business and technical stakeholders. Strong negotiation, presentation, organization, and follow-up skills. Ability to manage multiple client accounts simultaneously. Good command of English and Arabic. What We Are Looking For We are looking for someone who is:Client-focused and commercially aware Strong in ownership and follow-up Comfortable discussing both business and technical topics Proactive in identifying growth opportunities Professional in handling negotiations and escalations Able to build long-term client relationships Organized and capable of managing multiple priorities Motivated by both client satisfaction and account growth