Company Description TP Group, known for decades as Teleperformance, is a global leader in digital business services and customer experience management. In response to the AI era, the company has evolved its brand and capabilities to stay at the forefront of innovation. TP focuses on combining advanced technology with human empathy to deliver intelligent, modern, and reliable support solutions. The organization offers diverse career opportunities in dynamic environments where employees can grow and develop. TP is committed to building future-ready teams that help clients succeed in a constantly changing digital landscape. Role Description This full-time, on-site Customer Service Representative role supports an online shopping English-language account and is based at the new Giza site in Qesm El Giza. The representative will respond to customer inquiries through phone, chat, or email, providing accurate information about orders, products, deliveries, returns, and refunds. Responsibilities include resolving issues efficiently, documenting interactions in the system, following established procedures, and escalating complex cases when needed. The role involves maintaining a professional tone, meeting performance targets, and ensuring a positive shopping experience for every customer. Team members are expected to adhere to company policies, participate in training, and actively contribute to a supportive, inclusive work environment. Qualifications Strong English communication skills, both spoken and written, with the ability to explain information clearly and professionally. Customer service and problem-solving abilities, including handling complaints, de-escalating challenging interactions, and finding practical solutions. Basic computer and typing skills, with comfort using online platforms, CRM tools, and multitasking across different systems. Attention to detail and organizational skills to manage multiple customer requests, follow procedures, and maintain accurate records. Adaptability and teamwork, including willingness to work shifts, learn new processes, and collaborate effectively in a diverse environment. Prior experience in contact centers, retail, or e-commerce customer service is an advantage but not mandatory. High school diploma or equivalent; additional education in business, communications, or related fields is a plus.