As a Customer Service Representative, you will be responsible for handling customer inquiries, providing accurate information, resolving customer issues, and delivering an excellent customer experience.
Job Responsibilities
Handle customer inquiries through the appropriate communication channels.
Provide accurate information about products and services.
Recognize, apply, and explain product or service knowledge to customers.
Resolve customer complaints and issues professionally and efficiently.
Maintain a high level of customer satisfaction.
Follow company policies, procedures, and quality standards.
Document customer interactions and update customer information when required.
Achieve assigned performance and customer service targets.
Requirements
Graduates only.
Minimum 6 months of customer service experience.
B2+ English level.
Egyptians only.
Excellent communication and interpersonal skills.
Ability to work under pressure and in a fast-paced environment.
Flexibility to work rotational shifts