Company Description Aura Communication is a leading HR outsourcing, staffing, and payroll outsourcing consultancy founded in 2012 and headquartered in Cairo, Egypt, with a branch in Miami, Florida, USA. The company operates across Egypt and the wider MENA region, including Iraq, Syria, Jordan, Morocco, Algeria, and Saudi Arabia. Aura serves as a trusted one-stop HRO/BPO partner for local and international clients, offering comprehensive workforce and business process solutions. The organization is focused on building long-term relationships, supporting diverse industries, and providing reliable, scalable services for growing companies.
Role Description This is a full-time, on-site role based in Cairo, Egypt, for C1 English speakers working the overnight shift. The role involves handling inbound and outbound communication with international clients and customers, including responding to inquiries, providing information, and resolving issues in fluent English. Team members will manage calls, emails, and chat messages, follow established procedures, document interactions accurately, and escalate complex cases when needed. The position requires adherence to performance targets, quality standards, and shift schedules, as well as active collaboration with supervisors and colleagues to ensure consistent service delivery. Overnight shift availability and reliability are essential.
Qualifications

C1-level English proficiency in speaking, listening, reading, and writing, with clear pronunciation and strong comprehension skills. Customer service and communication skills, including active listening, empathy, and professional, client-focused interaction. Ability to work overnight shifts on-site in Cairo, maintain punctuality, and manage energy and focus during night hours. Basic computer literacy, including typing, using CRM or ticketing systems, and handling email and chat platforms efficiently. Strong problem-solving skills, attention to detail, and ability to follow scripts and guidelines while exercising sound judgment. Ability to work in a fast-paced environment, stay calm under pressure, and collaborate effectively with team members and supervisors. Previous experience in call centers, BPO, customer support, or similar service roles is an advantage but not mandatory. High school diploma or equivalent required; post-secondary education in languages, communication, or business is a plus.