Company Description ETISAL International Group is a leading Business Process Outsourcing (BPO) company serving clients across the Middle and Far East. The organization focuses on delivering customized, high-value outsourcing solutions that help partners concentrate on their core business and better serve their customers. With strong global coverage and cultural understanding, ETISAL International integrates industry best practices and advanced technologies into its services. The company emphasizes transparency, operational flexibility, integrity, and a passion for service, consistently aiming to exceed client expectations. Human capital, service quality, and client value are central to its long-term vision and growth. Role Description The Customer Support Specialist (English Speakers) is a full-time, on-site role based in Cairo. The specialist will handle incoming customer inquiries in English via phone, email, and chat, providing accurate information, resolving issues, and ensuring timely follow-up. Responsibilities include documenting interactions, escalating technical or complex cases to relevant teams, and tracking customer requests to completion. The role also involves supporting customer satisfaction initiatives, adhering to internal quality standards, and contributing feedback to improve processes and service delivery. The specialist will collaborate closely with team members and supervisors to meet performance targets and uphold ETISAL International’s service values. Qualifications Strong customer-facing skills, including Customer Support and a focus on Customer Satisfaction. Excellent Interpersonal Skills, with the ability to communicate clearly and professionally in English. Ability to provide basic Technical Support, including troubleshooting common service or system issues. Solid Analytical Skills to understand customer needs, identify patterns, and suggest improvements. Previous experience in call centers, BPO, or customer service environments is an advantage. High level of resilience, patience, and problem-solving ability in fast-paced settings. Proficiency in computer use, including CRM systems and standard office applications. Willingness to work on-site in Cairo and to follow shift schedules as required. Exceptional communication and problem-solving skills flexibility and commitment to overnight shift schedules Location: Abbasia, Cairo Working Hours: Overnight shifts What we offer Compensation: 13,000 EGP Benefits: Social and medical insurance, fully paid professional training