Principal Responsibilities:

• Cloud Infrastructure Administration
• Support and maintain enterprise cloud environments primarily in Microsoft Azure.
• Provision, monitor, and troubleshoot Azure resources.
• Manage and support: Virtual Machines, Virtual Networks, Azure Storage, Azure Backup, Azure Monitor, Log Analytics, Azure Key Vault
• Assist with cloud migrations and modernization projects.
• Monitor cloud utilization and assist with cost optimization initiatives.
• Ensure cloud resources comply with organizational security standards.
• Microsoft 365 Administration & Support
• Administer and support Microsoft 365 services.
• Manage and troubleshoot: Exchange Online, Microsoft Teams, SharePoint Online, OneDrive for Business, Microsoft Intune, Microsoft Defender
• Support tenant administration and governance activities.
• Assist in implementing and maintaining compliance and retention policies.
• Troubleshoot user, licensing, and service-related issues.
• Identity & Access Management (IAM)
• Administer Microsoft Entra ID and hybrid identity environments.
• Support: Single Sign-On (SSO), Multi-Factor Authentication (MFA), Conditional Access Policies, Role-Based Access Control (RBAC), Privileged Identity Management (PIM)
• Manage user onboarding, offboarding, and access lifecycle processes.
• Support integrations with SaaS applications and identity providers.
• Assist with troubleshooting authentication and access-related issues.
• Security & Compliance
• Implement and maintain infrastructure security controls.
• Support: Conditional Access, Device Compliance, Endpoint Security, Microsoft Defender, Data Protection Controls
• Participate in vulnerability remediation activities.
• Assist with audit requests and compliance reviews.
• Follow security best practices and organizational policies.
• Infrastructure Automation
• Develop and maintain automation scripts and operational workflows.
• Utilize: PowerShell, Azure Automation, Power Platform, Microsoft Graph API, REST APIs
• Automate routine administrative tasks and reporting.
• Maintain automation documentation and operational procedures.
• Enterprise Applications & Integrations
• Support enterprise integrations and connectivity solutions.
• Manage and troubleshoot: SFTP Platforms, DNS Services, VPN Connectivity, API Integrations, Secure File Transfer Solutions
• Work with application owners to ensure reliable service delivery.
• Support data exchange and integration processes.
• Endpoint & Device Management
• Administer Microsoft Intune and Endpoint Management solutions.
• Manage: Windows Devices, macOS Devices, iOS Devices, Android Devices
• Configure: Device Enrollment, Compliance Policies, Application Deployment, Security Policies, Certificate Management
• Support endpoint troubleshooting and user onboarding activities.
• Monitoring & Operational Support
• Monitor infrastructure health, availability, and performance.
• Participate in incident response and problem resolution activities.
• Support disaster recovery and business continuity processes.
• Maintain technical documentation and operational runbooks.
• Participate in on-call or after-hours support as required.

Desired Candidate Profile

Skills:

• Experience with enterprise identity and access management solutions.
• Experience supporting infrastructure projects and operational initiatives.
• Strong troubleshooting and technical problem-solving skills.
• Experience with PowerShell scripting and automation.
• Cloud & Infrastructure
• Microsoft Azure, Azure Virtual Machines, Azure Networking, Azure Storage, Azure Monitor, Backup and Recovery
• Microsoft 365, Exchange Online, Microsoft Teams, SharePoint Online, OneDrive, Intune, Defender
• Identity, Microsoft Entra ID, SSO, MFA, Conditional Access, PIM, RBAC
• Automation, PowerShell, Azure Automation, Graph API, REST API, Power Platform
• Endpoint Management, Windows 10/11, macOS, Mobile Device Management (MDM), Endpoint Security

Education & Experience:

• Bachelor's degree in computer science, Information Technology, Engineering, or related field. Equivalent work experience may be considered.
• 5+ years of IT Infrastructure experience.
• 3+ years supporting Microsoft Azure and Microsoft 365 environments.