Job Responsibilities:
Determines automotive problems by listening to customers' descriptions of symptoms; clarifying descriptions of problems; conducting inspections; taking test drives; checking vehicle maintenance records and examining service schedules. Develops estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles. Enhances the organization's reputation by achieving and overachieving the targeted CSI (Customer Satisfaction indicator). Maintains customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns. Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures. Promote parts & accessories sales by informing customers about different products, vehicle care, and maintenance that can get their vehicles operating more efficiently. Updates job knowledge by participating in educational opportunities; reading manufacturers' publications. Verifies warranty and service contract coverage by examining records and papers; explaining provisions and exclusions.
Minimum Qualifications:
Engineering bachelor's degree (Mechanical, Electrical, Power engineering)
Minimum Experience:
Minimum 2-3 years of experience in the Automotive field is a must.
Job-Specific Skills:
Excellent interpersonal communication skills Excellent command of English Language Problem-solving skills Negotiation skills