We’re Hiring: Operations Manager
Join ElTawkeel.com and play a key role in driving operational excellence across our automotive marketplace.
Key Responsibilities
Customer Journey & Operations
* Own the end-to-end customer journey from social media awareness to after-sales service, identifying and eliminating friction points.* Map and maintain detailed operational workflows for every customer touchpoint, ensuring seamless handoffs between digital and physical stages.
Internal Team Coordination
* Development: Collaborate on feature prioritization, bug tracking, and ensure platform functionality meets operational needs.* Social Media & Marketing: Align operational capacity with marketing campaigns to ensure lead handling meets quality standards.* Content & Acquisition: Oversee the accuracy of vehicle listings, pricing data, and specifications.* Sales & Support: Manage the sales agent team, setting targets for response times, conversion rates, and customer satisfaction.
Partner Ecosystem Management
* OEM Relations: Coordinate with automotive manufacturers to ensure real-time inventory accuracy and smooth vehicle delivery logistics.* Financing Partners: Manage workflows with banks and leasing companies to streamline credit approvals and payment processing.* Insurance Providers: Oversee the integration of insurance quotation and policy issuance processes.* Establish and monitor Service Level Agreements (SLAs) with all external partners.
Operational Excellence & Strategy
* Design and implement scalable operational processes that can grow with the business.* Develop a comprehensive risk management framework to anticipate and mitigate operational disruptions.* Define, track, and report on key performance indicators (KPIs) related to efficiency, cost, partner performance, and customer satisfaction.
Qualifications
Required
* Bachelor’s degree in Business Administration, Operations Management, Logistics, or a related field. MBA is highly desirable.* Minimum of 3–6 years of experience in operations management, with at least 2 years in a leadership role.* Proven experience in e-commerce, automotive, logistics, or fintech sectors.* Proficiency in CRM systems, Project Management tools (Jira, Asana), and data analysis. Understanding of API integrations is a plus.* Exceptional stakeholder management, communication, and negotiation skills.* Ability to work under pressure in a startup environment.
Preferred
* Experience launching digital platforms or marketplaces.* Background in automotive sales or dealership operations.* Six Sigma or Lean Management certification.
How to Apply
Send your CV to [Click to show email] with the subject Operations Manager.