Job description

Job Description Summary:

JOB SUMMARY

Coordinate and execute key QA function related to Governance, Culture sustainability and organizational QFS maturity

KEY DUTIES/RESPONSIBILITIES:

QFS Culture & Capability Development

• Deliver QFS, GMP, HACCP, and food safety training programs to technicians and plant personnel, and assess training effectiveness against competency development plans and QMS requirements.
• Lead the deployment and promotion of the QFS Near Miss program, including reporting, investigation, root cause analysis, corrective and preventive actions (CAPA), and effectiveness verification.
• Conduct behavior-based Gemba walks and provide coaching to strengthen quality ownership and compliance across all operational areas.
• Coordinate and drive QFS awareness campaigns and initiatives to enhance quality and food safety culture throughout the plant.

Good Manufacturing Practices (GMP)

• Maintain and continuously improve GMP standards across all plant facilities and manufacturing areas.
• Monitor and verify the effective implementation of GMP programs by both production teams and outsourced service providers.
• Conduct GMP inspections, audits, and performance assessments, and communicate results to relevant stakeholders.
• Ensure the effective execution of pest control programs, including contractor management, trend analysis, and availability of required tools and consumables.
• Follow up on GMP-related corrective actions and verify their timely and effective closure.

Performance Monitoring & Continuous Improvement

• Execute process quality assurance plans and verification activities across manufacturing, packaging, warehousing, and distribution operations in compliance with KORE, CPS, applicable regulatory requirements, and ISO standards.
• Lead and participate in quality and food safety risk assessments, ensuring effective mitigation actions and verification of their effectiveness.
• Drive continuous improvement initiatives within the Food Safety Management System (FSMS), HACCP plans, prerequisite programs (PRPs), and food safety controls.
• Validate and verify FSMS effectiveness through audit results, verification activities, performance reviews, and management reporting.
• Analyze quality and process performance data using trend analysis, statistical process control (SPC), and process capability tools (Cp/Cpk) to identify opportunities for improvement.
• Facilitate root cause analysis and problem-solving activities using structured methodologies and ensure sustainable corrective and preventive actions are implemented.
• Manage non-conforming materials, products, and processes, ensuring proper investigation, disposition, and corrective action implementation.
• Conduct CAPA effectiveness reviews and ensure long-term closure of identified issues.
• Perform routine verification of HACCP plans, allergen management programs, food safety training plans, and other FSMS elements.
• Monitor temperature and relative humidity compliance for inbound, in-process, and outbound materials and products.
• Track, analyze, and report quality KPIs and process capability indicators to support operational excellence and continuous improvement objectives.
• Support internal, customer, certification, and regulatory audits, ensuring effective follow-up and closure of audit findings.

Projects, Validation & Change Management

• Participate in cross-functional project teams and support the quality requirements of new projects and process changes.
• Lead validation and verification activities for new products, ingredients, equipment, packaging materials, technologies, and manufacturing processes.
• Develop, execute, and document validation protocols, trials, and reports to ensure compliance with quality and food safety requirements.
• Manage change control activities and ensure all changes are assessed, approved, validated, and implemented according to established procedures.

Food Safety & Regulatory Compliance

• Ensure compliance with company food safety policies, regulatory requirements, customer standards, KORE requirements, and applicable certification schemes.
• Support traceability exercises, mock recalls, food defense, and food fraud prevention programs.
• Participate in food safety incident investigations and ensure appropriate corrective and preventive actions are implemented.
• Promote continuous improvement of food safety performance through risk-based thinking and proactive management of food safety risks.

EOHS

• Encourage appropriate positive attitudes towards EOHS.
• Apply relevant EOHS policy and procedures.
• Actively participate in near miss reporting, EOHS inspections, audits, and risk assessment.
• Ensure all hazards and incidents are reported and investigated appropriately and suitable controls are implemented.
• Has the authority to stop any activity that violates the company EOSH management system.
• Participating in the Behavioral Based Safety (BBS) program

Food Safety

• Fully committed to comply with the food safety policy and to the continuous improvement of the food safety system/framework.
• Has the authority to stop any activity that violates the company QFS management system.

RELATED JOB REQUIREMENTS/ QUALIFICATIONS

• Years of experience: 1– 3
• A degree in a technical discipline, Food science, Chemical engineering, pharmacy or Science.
• Awareness in quality and food industry.
• Background in statistical Quality Control techniques.
• Basic Knowledge in Quality and food safety standards
• Knowledge in concentrate and Beverage Base manufacturing processes is an advantage.
• Good Communication skills with different levels of the organization.
• Basic knowledge of digital tools and applications
• English & Arabic proficiency

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Our Purpose and Growth Culture:

We are taking deliberate action to nurture an inclusive culture that is grounded in our company purpose, to refresh the world and make a difference. We act with a growth mindset, take an expansive approach to what’s possible and believe in continuous learning to improve our business and ourselves. We focus on four key behaviors – curious, empowered, inclusive and agile – and value how we work as much as what we achieve. We believe that our culture is one of the reasons our company continues to thrive after 130+ years. Visit Our Purpose and Vision to learn more about these behaviors and how you can bring them to life in your next role at Coca-Cola.